Welcome to the Counseling Department
How to Get Your ID or PIN How to Register Video How to Register After Classes Have Begun
MyDegreeWorks will have a new look starting October 12! Take a quick tour to get acquainted:
You can also view the MyDegreeWorks Guide (PDF).
Virtual Welcome Center
Join our Zoom Drop-In to
get answers to your questions
Hours:
Mon-Thurs. 8am - 5:30pm
Friday: 8am - 12pm
Or call (669) 900-8833 and
use meeting ID 408 848 4800
NOTE: Due to COVID-19, all of our counseling services will be delivered remotely via phone, webcam or email.
Need to Meet with a Counselor?
To speak with a counselor, please choose one of the following methods:
Drop In Session 10-15 Minute Sessions
- Most questions/concerns that do not require paperwork can be handled on drop-in. Drop in sessions are available Monday through Friday. We are closed Saturday and Sunday. For times please click the link below to view the drop in schedule. If possible please have your device near you as the counselor will likely ask you to log into your account during your session.
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Please note: If students log in after or before the designated times you will receive an email requesting that you log back in during designated hours.
Email Counseling
- Have a quick simple question? Email services will be available beginning August 24th through December 11th. You can expect an email response within 2 business days.
30 Minute Appointment
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More complex questions/concerns or issues that require paperwork being completed can be addressed during a 30 minute appointment.
- Available Monday - Thursday 8:00am-6:30pm and Friday 8:00am-4:00pm.
- The counselor will contact you at the phone number on file at your scheduled appointment. Please make sure your contact information is up to date on your myGav student portal. Allow 5-10 minutes before or after your scheduled appointment time. You can let the counselor know if you prefer to speak to them via phone or in real-time using Cranium Cafe.
Need to Contact the Counseling Support Office?
Video chat with Contact to Schedule Counseling Appointments on Cranium Cafe
Our Department is committed to assisting you. We are working hard to contact you and meet your needs in a timely manner. We appreciate your patience and look forward to meeting with you via telephone or online.
